HELP & SUPPORT

A little help, right here.

Find answers about reminders, car checks, parking, your account and the things you share.

LET’S CLEAR THINGS UP

Frequently asked.

Do I need an account?

You can use local reminders, car checklists and parking tools in guest mode. Create an account and verify your email to connect with friends, exchange messages and make shared plans.

Are my personal reminders backed up to my account?

Personal device records are not automatically backed up or synced to your account. Use the export controls to keep a copy of supported records. Shared messages and events are handled by the account service.

Why did a reminder arrive late or stay silent?

On Android, check notification permission, the notification channel, sound, Do Not Disturb and battery restrictions. Exact timing may require alarm access. Force-stopping the app can prevent reminders until you reopen it. On iOS, check notification permission, Sounds, Focus and silent mode. Delivery depends on the operating system and device settings.

Does REMVIL share my live location?

REMVIL does not automatically share your current precise location with friends. Saved parking coordinates stay on your device. The current version removes automatic car departure reminders and background location access. Map providers receive map requests, and a location you deliberately put in a message or event is visible to its recipients.

How do parking tools work?

Open the Car tab and save your parking point, using your current location while the app is open or marking the map yourself. Add a note and timer, get walking directions, and review your car checklist manually. Changing the active parking point keeps the existing timer. In the current version, automatic departure reminders and background location access are removed. Parking timer notifications still work; timing and location accuracy depend on your device and settings.

Can I use REMVIL for medication reminders?

You can organise schedules and record intake confirmations on your device. REMVIL is a reminder tool, not a medical device. It does not diagnose or treat conditions. Follow the advice of a qualified healthcare professional.

How can I block or report someone?

Use the in-app safety menu to report harmful content or block unwanted contact. You can manage blocked users in Profile → Settings → Blocked users. Unblocking does not automatically restore the friendship.

How do I delete my account?

Go to Profile → Settings → Account → Delete account, enter your current password and type DELETE to confirm. See the account-deletion page for details about removed data, retained records and requesting deletion without the app.

Account deletion details
Which devices can I use?

REMVIL is available for Android on Google Play and for iPhone and iPad on the App Store. Availability may differ by country and device; the download page has the official links.

What happened to Home and Office?

Home and Office checklists, map setup and departure reminders are removed in version 0.2.3. Car checklists and parking remain available. Older Home and Office records are retained in local backups, with their alerts disabled after updating.

Are there ads or in-app purchases?

The current app does not include advertising or in-app purchases. Any future changes will be explained before you choose to use them.

CONTACT

Need a hand?

Tell us which feature you are using, your app version, your device and what happened. Leave out passwords, verification codes and private message contents.

Email support

support@remvil.app

Privacy or deletion?

You can manage your account from the app, or follow the steps on our dedicated deletion page.

Account deletion Privacy Policy